support@apexmotorcenter.com

Terms of Use

Last Updated: June 12, 2025

1. Acceptance of Terms

By accessing and using the services of Apex Automotive (“Company,” “we,” “our,” or “us”), you (“Customer,” “you,” or “your”) agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Provided

Apex Automotive provides:

  • New and pre-owned vehicle sales
  • Professional automotive servicing and maintenance
  • Engine repair and diagnostic services
  • Brake and transmission services
  • Performance tuning and modifications
  • Automotive parts sales and installation
  • Vehicle financing assistance
  • Trade-in evaluations

3. Payment Terms

3.1 Payment Processing

  • All payments are processed through our secure payment gateway
  • We accept major credit cards, debit cards, and bank transfers
  • Payment must be received in full before service completion or vehicle delivery
  • All prices are quoted in Kenyan Shillings (KSH) unless otherwise specified

3.2 Pricing and Fees

  • All advertised prices are subject to applicable taxes and fees
  • Prices may change without notice due to market conditions
  • Additional charges may apply for expedited services or premium options
  • Financing terms and interest rates are subject to credit approval

4. Vehicle Sales

4.1 Vehicle Condition

  • All vehicles undergo comprehensive inspection before sale
  • Pre-owned vehicles are sold with disclosed condition reports
  • Vehicle history reports are available upon request
  • Mileage accuracy is guaranteed to the best of our knowledge

4.2 Warranties

  • New vehicles come with manufacturer warranties
  • Used vehicles include our 90-day limited warranty on major components
  • Extended warranty options are available for purchase
  • Warranty terms are detailed in separate warranty documentation

5. Service Terms

5.1 Service Authorization

  • All service work requires written authorization from the customer
  • Estimates are provided before work begins
  • Additional repairs discovered during service require customer approval
  • We reserve the right to refuse service that may compromise safety

5.2 Parts and Labor

  • We use genuine OEM parts when available
  • Alternative parts may be used with customer consent
  • All labor is performed by certified technicians
  • Service work is guaranteed for 30 days or 1,000 kilometers

6. Customer Responsibilities

You agree to:

  • Provide accurate and complete information
  • Make timely payments according to agreed terms
  • Maintain vehicles according to manufacturer recommendations
  • Notify us immediately of any service issues
  • Comply with all applicable laws and regulations

7. Limitation of Liability

7.1 Service Limitations

  • Our liability is limited to the cost of services provided
  • We are not responsible for pre-existing conditions
  • Consequential damages are excluded to the fullest extent permitted by law
  • Total liability shall not exceed the amount paid for services

7.2 Vehicle Sales Limitations

  • Vehicles are sold “as-is” except for specified warranties
  • We are not responsible for buyer’s remorse or financing issues
  • Pre-purchase inspections are recommended
  • All sales are final unless otherwise specified

8. Dispute Resolution

  • Disputes will be resolved through good faith negotiation
  • Unresolved disputes may be submitted to binding arbitration
  • Kenyan law governs all transactions and disputes
  • Jurisdiction lies with the courts of Nairobi County

9. Data Protection

We comply with Kenya’s Data Protection Act and maintain strict confidentiality of customer information. See our Privacy Policy for detailed information handling practices.

10. Modification of Terms

We reserve the right to modify these terms at any time. Changes will be posted on our website and take effect immediately. Continued use of our services constitutes acceptance of modified terms.

11. Contact Information

For questions regarding these terms: