support@apexmotorcenter.com

Privacy Policy

Last Updated: June 12, 2025

1. Information We Collect

1.1 Personal Information

  • Name, address, phone number, and email address
  • National ID or passport information for vehicle registration
  • Financial information for payment processing and financing
  • Vehicle preferences and purchase history
  • Service records and maintenance schedules

1.2 Technical Information

  • IP addresses and browser information
  • Website usage patterns and preferences
  • Device information and operating systems
  • Cookies and similar tracking technologies

1.3 Vehicle Information

  • VIN numbers and registration details
  • Mileage and condition reports
  • Service history and warranty information
  • Insurance and financing details

2. How We Use Your Information

2.1 Primary Uses

  • Processing vehicle sales and service transactions
  • Providing customer support and communication
  • Scheduling appointments and service reminders
  • Processing payments and managing accounts
  • Complying with legal and regulatory requirements

2.2 Marketing Uses

  • Sending promotional offers and updates (with consent)
  • Personalizing website experience and recommendations
  • Conducting market research and surveys
  • Improving our services and customer experience

3. Information Sharing

3.1 Authorized Sharing

  • Financial institutions for payment processing and financing
  • Government agencies as required by law
  • Insurance companies for claims processing
  • Manufacturer warranty departments
  • Certified service partners and suppliers

3.2 Restrictions

  • We never sell personal information to third parties
  • Marketing partners receive only anonymized data
  • Employees access information on a need-to-know basis
  • All third parties must maintain equivalent privacy protections

4. Data Security

4.1 Security Measures

  • SSL encryption for all online transactions
  • Secure physical and digital storage systems
  • Regular security audits and updates
  • Employee training on data protection
  • Access controls and authentication requirements

4.2 Data Retention

  • Personal information retained for 7 years after last transaction
  • Financial records maintained per regulatory requirements
  • Service records kept for warranty and safety purposes
  • Marketing data retained until consent is withdrawn

5. Your Rights

Under Kenya’s Data Protection Act, you have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete data
  • Request deletion of your information
  • Withdraw consent for marketing communications
  • Receive information in a portable format
  • Lodge complaints with the Data Commissioner

6. Cookies and Tracking

6.1 Cookie Types

  • Essential cookies for website functionality
  • Analytics cookies to improve user experience
  • Marketing cookies for personalized advertising
  • Preference cookies to remember your settings

6.2 Cookie Management

  • You can control cookies through browser settings
  • Disabling cookies may limit website functionality
  • Third-party cookies are governed by their respective policies
  • We provide cookie consent management tools

7. Children’s Privacy

We do not knowingly collect information from individuals under 18 years of age. If we become aware of such collection, we will take immediate steps to delete the information and terminate the account.

8. International Transfers

If information is transferred outside Kenya, we ensure adequate protection through:

  • Adequacy decisions by relevant authorities
  • Standard contractual clauses
  • Binding corporate rules
  • Explicit consent where required

9. Contact for Privacy Matters

For privacy-related inquiries: